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Store Policies

 

Terms and Conditions

PLEASE READ CAREFULLY BEFORE USING THIS SITE AS YOUR USE OF THIS SITE AND THE INFORMATION AVAILABLE ON THIS SITE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OF AGE TO ORDER OR PURCHASE FROM BITFREAKGLASS.COM

ALL PRODUCTS ON THIS SITE ARE MEANT FOR TOBACCO USE ONLY

The electronic images on this site are of collectible glass art intended for tobacco use only. No other use for these items in any way is intended or condoned. You must be at least 18 years of age to purchase any items on this website, and it is your responsibility to know all applicable local and federal regulations regarding these items. Furthermore, you release and discharge and agree to indemnify BITFREAK GLASS and all involved in the production and maintenance of this website from any and all liabilities.

This site, www.bitfreakglass.com, has been created for your information and communication. This site and all of its intellectual property, including, without limitation, text, images, and audio, are copywritten and/or trademarked by BITFREAK GLASS.

This site is available only for personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit, or modify in any way any part of this site.

All names, logos, and trademarks are the property of BITFREAK GLASS, and may not be used for any purpose without the express written agreement of BITFREAK GLASS.

Postings to this site and electronic mail delivered to BITFREAK GLASS are not confidential and BITFREAK GLASS will not be liable for any use or disclosure of that information. All communications and other material (including, without limitation, unsolicited ideas, suggestions, or materials) you send to this site or to BITFREAK GLASS by electronic mail are, and will remain, the sole and exclusive property of BITFREAK GLASS and may be used by BITFREAK GLASS for any purpose whatsoever, commercial or otherwise, without compensation.

This site is controlled and operated by BITFREAK GLASS from the United States, and BITFREAK GLASS makes no representation that the information and materials in this site are appropriate or available for use in other locations.

BITFREAK GLASS MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTEXT (TEXT AND IMAGES) OF THIS SITE. TO THE EXTENT PERMISSIBLE BY LAW, BITFREAK GLASS DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. FURTHER, BITFREAK GLASS DOES NOT WARRANT THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF COMPUTER”VIRUSES”.

BITFREAK GLASS, its employees, third party contracts, and manufacturers are not responsible for the use and practice of any instructions herein.

BITFREAK GLASS, its owners, operators, and staff will NOT be held liable for any illegal activity, legal recourse, or lawyer’s fees resulting from the purchase and/or use of any of our products. Any governmental employee, agency, or agent must identify themselves to the operators of bitfreakglass.com upon their entering the site, and when ordering any products from our site.

BITFREAK GLASS will not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the contents of this site. In addition, BITFREAK GLASS has no duty to update this site or the contents of this site and BITFREAK GLASS will not be liable for your use of other web sites which you may access via certain links within this site. These links and other resources referenced on this site are provided merely as a public service to users of the World Wide Web and inclusion in this site does not constitute an endorsement by or affiliation with BITFREAK GLASS.

BITFREAK GLASS, in its sole discretion, reserves the right to: (1) change this Legal Statement; (2) monitor and remove postings; and (3) discontinue site availability at any time without notice. If any term, condition, or provision of this Legal Statement is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of their remaining terms, conditions, and provisions will not in any way be affected or impaired. This Legal Statement constitutes the entire agreement between you and BITFREAK GLASS relating to the subject matter in this Legal Statement.

WE AT BITFREAK GLASS RESERVE THE RIGHT TO REFUSE GOODS AND/OR SERVICES AT ANY TIME.

Certain products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website.


All items of smoking paraphernalia are for collectible and ornamental purposes or for the use of legal smoking tobacco only. They are NOT intended for any type of illegal use.

All videos and photographs contained in this site depict the use of legal smoking tobacco.

By using this site, you are acknowledging your consent to these terms and conditions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.

ALL PRODUCTS ARE FOR TOBACCO USE ONLY.

Return Policy

Any non glass item may be returned, unopened within 30 days for a full refund, minus a 10% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Most of the glass we carry is one of a kind and therefore we cannot accept a return for any other reason than manufacturer's defect or shipping error.  Please inspect all purchases closely.  If we authorize a return on glass, the purchaser is subject to a 15% restocking fee.  

You should expect to receive your refund within four weeks of giving your package to the return shipper, and in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

At Bitfreak Glass, we service the world. The prices listed always include domestic priority shipping via the United States Postal Service. Unfortunately, no items are eligible for free International Shipping. International customers will always be charged the actual shipping fee. If an item has a free shipping option and the intended destination is international, please do no select free shipping.  Please select the International Priority shipping option.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

When your order is processed for shipping, you will receive an email providing you with package tracking information, so that you may check its status if desired.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Privacy Policy

This privacy notice discloses the privacy practices for Bitfreakglass.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.What personally identifiable information is collected from you through the web site, how it is used and with whom     it may be shared.
2.What choices are available to you regarding the use of your data.
3.The security procedures in place to protect the misuse of your information.
4.How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

•See what data we have about you, if any.
•Change/correct any data we have about you.
•Have us delete any data we have about you.
•Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at: help@bitfreakglass.com

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.